Gilbert, AZ’s Trusted water damage restoration Experts
Privacy Policy
Your privacy matters to us. This policy explains how Elite Gilbert Water Damage collects, uses, and protects your information.
Last updated: April 13, 2026
Introduction
Elite Gilbert Water Damage (“we,” “us,” or “our”) operates the website https://elitegilbertwaterdamage.com and provides professional services in Gilbert, AZ. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you visit our website, request an estimate, submit a contact form, or otherwise interact with our business.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of the site and contact us to have any previously collected data removed.
Information We Collect
Information you provide directly. When you fill out our free-estimate form, contact form, or call our office at (480) 393-4707, we may collect your full name, email address, phone number, street address, details about your project, and any photos or documents you upload. If you apply for financing through our third-party lending partners, the lending application is processed on their secure platform — we do not store credit card numbers or Social Security numbers.
Information collected automatically. Our web server and analytics tools (Google Analytics 4) record your IP address, browser type, operating system, referring URL, pages visited, time spent on each page, and general geographic location (city/region level). We use cookies and similar tracking technologies to remember your preferences, understand traffic patterns, and improve site performance.
Third-party sources. We may receive information from advertising platforms (Google Ads, Facebook Ads) when you interact with our ads, including click identifiers and conversion data. This data is used solely to measure advertising effectiveness and is not sold or shared for unrelated purposes.
How We Use Your Information
We use your personal information to: respond to your inquiries and provide estimates; schedule inspections, repairs, and installations; process insurance claims on your behalf (with your written authorization); communicate project updates via phone, email, or text message; send occasional service reminders or seasonal maintenance tips (you may opt out at any time); improve our website content, user experience, and marketing campaigns; and comply with legal and regulatory obligations.
We will never sell, rent, or lease your personal information to third-party marketers. Information is shared only with service providers who perform functions on our behalf (e.g., email delivery, payment processing, CRM hosting) and who are contractually bound to protect your data.
Cookies and Tracking Technologies
Our website uses first-party and third-party cookies. Essential cookies enable core site functionality such as page navigation and form submissions. Analytics cookies (Google Analytics) help us understand visitor behavior in aggregate. Advertising cookies (Google Ads, Meta Pixel) allow us to measure ad performance and deliver relevant remarketing messages.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, doing so may limit certain website features.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Project records (estimates, contracts, warranty documentation) are retained for the duration of your warranty period plus seven years for legal and insurance purposes. Contact form submissions are retained for up to two years unless you request earlier deletion. Analytics data is retained in aggregate form for up to 26 months.
Data Security
We implement industry-standard security measures to protect your information, including SSL/TLS encryption for all data transmitted between your browser and our server, secure hosting with automated backups, access controls limiting employee data access to authorized personnel only, and regular security audits of our website and server infrastructure. While no method of electronic transmission is 100% secure, we take every reasonable precaution to safeguard your data.
Your Rights
Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention requirements); opt out of marketing communications at any time; and restrict or object to the processing of your data for certain purposes. To exercise any of these rights, email us at info@elitegilbertwaterdamage.com or call (480) 393-4707. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party sites (e.g., financing partners, review platforms, social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page indicates the most recent revision. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Elite Gilbert Water Damage
3358 E Dennisport Ave, Gilbert, AZ 85295, USA
Phone: (480) 393-4707
Email: info@elitegilbertwaterdamage.com